Booking Terms

 FULLY INCLUSIVE RATE TERMS AND CONDITIONS CHOBE WATER VILLAS US$

1. NOTES:

  • Rates are fully inclusive and are quoted in US Dollars per person per night and include all services as set out on the rate sheets.
  • Rates quoted are valid for Individual Travel.
  • Rack Rate validity is as indicated on the Rack Rate Sheets and Rates are subject to change at any time without prior notice.
  • Rates are however guaranteed and NOT subject to change once reservation made is fully confirmed by submitting full payment for Entire length of stay reserved and services purchased.
  • Rates include VAT at 15%.
  • Rates include Tourism Levy at 1%.
  • Should VAT and/or Tourism Levies change during the above validity period, rates quoted could be revised accordingly.
  • 10% Commission is paid to Bona Fide Retail Travel Agents and is based on the Fully Inclusive Rate.

2. RESERVATION PROCEDURES & POLICIES – INDIVIDUALS:

  • Check in time is 2pm and departure time is 10am.Reservations and payments can be made online (see Web address below) or must be made with O&L Leisure Central Reservations in Windhoek. Contact details below.
  • Rates quoted and reservations made are ONLY secured and guaranteed once full payment is received.
  • Payments by Credit Card (Visa | MasterCard), direct Bank Transfer (EFT - quoting Reservation Number as reference) or direct Bank Deposit (quoting Reservation Number as reference) will be accepted.
  • Cash and Cheques are not accepted as a form of payment.
  • All such payments must be received within 5 working days of date reservation is made.
  • Payments not received on due date will result in reservation being automatically cancelled without prior notice.
  • Once payment is received the reservation made will be automatically secured and the Rate quoted guaranteed.

Cancellation Policy: Any rooms cancelled are subject to the following cancellation policy and will be based on the Full rate and services reserved and for the entire length of stay reserved:

a) 31 days or more prior to arrival = 10% Cancellation fee.

b) 15 to 30 days prior to arrival = 50% Cancellation fee.

c) 7 to 14 days prior to arrival = 75% Cancellation fee.

d) Less than 7 days prior to arrival = 100% Cancellation fee.

e) Any “no –shows” = 100% “no-show” charge based on the Full rate and services reserved and for the entire length of stay reserved.

All reservations/amendments/cancellations must be channeled through to:

O&L Leisure Central Reservations Windhoek (Mon. to Fri. 8am to 5pm excluding public holidays)

Contact for O&L Leisure Central Reservations Windhoek:

Tel: + 264 61 431 8002

Fax: + 264 61 234 021

Email: chobe.res@ol.na

Web: www.ol-leisure.com

Reservations must be booked and confirmed in writing or email by O&L Central Reservations.

All amendments/cancellations must be processed and confirmed in writing by O&L Reservations within 24 hours.

IMPORTANT: Reservations and secure Payments may also be made online – www.chobewatervillas.com

3. FAMILY PLAN:

Due to the design of the Lodge and its location in one of Africa’s foremost wildlife areas it is not suitable for children 12 years and younger. Young adults 13 – 17 years are welcome and can be accommodated with their parents in their Water Villa, on a sleeper couch. They will be charged 75% of the applicable Adult rate. Any person 18 and plus is an adult and such is accommodated in their own Villa paying applicable Adults rates. Children 13-17 may be reserved in their own villa and would then pay full adult rate.

4. BANKING DETAILS FOR CHOBE WATER VILLAS:

Account name: Chobe Water Villas (Pty) Ltd

Bank: Bank Windhoek

Branch: Windhoek (48-19-72)

Account Nr: 8003628504